State Farm® Insurance Agent Alejandra De La Torre

"Super helpful and kind. Big shout out to Jasmine she was patient very knowledgable and attentive. These guys are the best!"

"5 stars for Ivan Rodriguez! Not only did he help me with getting car insurance but he helped me bundle my renter's insurance too. He was able to bond in a way that made this experience exceptionally easy. He provided his own real life experiences that made me feel less vulnerable with providing sensitive information. Ivan explains coverages very well, where you can actually understand what each coverage is for and how it's beneficial for you and your car. He's amicable, receptive and easy-going. He communicates well and he wants to make sure that you understand everything. His customer service was everything. I would recommend him to anyone. ✔️"

"Ivan Rodriguez was great to work with!"

"Morgan was incredibly personable and knowledgeable. He made the whole of process of transferring my auto policy from out of state and adding renter's insurance smooth and easy. He even put me on to some of the best local spots and activities nearby. A+ customer service and I look forward to working with him. This office has expanded hours - including Saturdays and is open until 6:00pm Tuesday-Thursday. They also have bilingual staff, which is great, because I travel half the year for work and I know that my wife (who is originally from the Dominican Republic) will be well taken care of."

"Morgan was amazing! Found the best policy for my family out of 4 companies. Appreciate all your help!!!"

"Morgan Llewellyn is outstanding!!! Thanks for your service. Reg"

"Thank you Morgan with your help and assistance on my case! Would recommend"

"Great person and very satisfied with the service"

"I am so grateful for the outstanding service I always receive from Morgan at State Farm. He recently got my homeowners insurance all straightened out, but honestly, he is always incredibly prompt and helpful every single time I reach out.What stands out most is his attitude. Morgan is always polite and patient, even when I get frustrated with the whole insurance processes. He is a true professional who genuinely cares about helping customers. Kudos to Morgan—he absolutely deserves a raise for his hard work! Highly recommend!"

"I'm transferring units in my apartment complex and thought it would be a good time to review my renters' insurance provider.

Allstate is frustrating, since when I call their customer service, it's answered by an overseas parrot in India or the Philippines; it's hard to have a conversation with them due to their different way of speaking, and they are incompetent and/or mistake-prone. Once I bypass them by saying I need to speak to a licensed agent, the service is good.

So I went on State Farm's website to get a quote. There's a question about having water damage at an apartment, whether or not a claim was made. I said yes since there was flooding at my last Austin apartment back in summer 2024. Once I answered that, the site couldn't proceed and I had to fill out a contact form, which was routed to this office. From past experience, I know these agents are aggressive and will call immediately once information is received, even if it's not really a good time to talk; whether that's being busy with work, driving, etc. So I wrote "do not call."

So, some minutes later, I received a text from this Morgan fellow, checking in. I ignore it as I'm busy getting things organized and planned for the move, then I'm going to a movie.

So then I'm in the movie, and it's after 5 pm. This guy texts again, "reaching out before the end of the day" to go over the quote and asking if I have a few minutes to chat. Again, I ignore it. It's after 5 PM, and I'm watching Mando and GoGurt.

Then, Friday afternoon at 4:45, pretty much closing time, this guy texts again to get details and work on the quote. I text back and tell him sure but not right now, that 2 unsolicited texts near or after the end of the workday are as bad as the phone calls I wanted to avoid.

He replies back, apologizing. He's had a busy day; probably a busy day with aggressive selling via phone calls and texts, but I digress. He needs to know what was the nature of the water damage claims. Was it from an appliance, or weather related?

I fired off a quick reply. It wasn't at my current apartment, that it was 2 years ago. 2 separate incidents. In May 2024 the entire apartment was flooded because of some negligence on the part of the person in the unit directly above me with the washing machine. In July 2024, a buried pipe somewhere nearby backed up and flooded my unit and some others.

Then I said I'm just answering the question on the website, and it's odd I have to jump through these hoops by answering the question honestly. I think that's the end of it until Monday, but no.

He then texts on Saturday morning while I'm trying to relax and rest. He's in the office on Saturday, also! Yay. He says since it was a claim, they have to review the information and the send it to "the backend team" (vague) has to review it also in order to get it taken care of for me.

Again, I fired off a quick reply, telling him no thanks and to discontinue texting. After hours texts and text on Saturday are disrespectful of my time and privacy. Followed by a diatribe about needing this information about water damage was shady--as the water damage was no fault of mine, in either incident, then explaining that I was exploring my options, but now continuing with Allstate.

I'm not sure why I was routed to this agency, as it's a ways away from me and there are probably other agents nearby, but all good. I feel like I dodged a bullet, that this aggressive selling means they would disappear if/when there was a claim, and I needed help.

Jake from State Farm was definitely not a good neighbor here. No Aaron Rodgers touchdown dance for Morgan.

Response to reply: Yet you didn't ever address the issue of why I had to jump through these hoops anyway--I didn't cause the water damage. As stated, it seems like that is a shady way to get out of paying a claim if there is a future event.

And yes, it is aggressive selling--continuously texting after 5 or on a Saturday is disrespectful. You need to be cognizant that people cannot drop everything they are doing to respond to repeated texts."

"SHOUT TO YASMINE!! The Quickest and Best Agent I’ve ever had! She always makes the process easy and is the reason why I’ve opened my 3rd policy with this agency! 5 stars across the board would definitely recommend undoubtedly for your insurance needs."

"It was nice working with Morgan. He did everything very quickly and smoothly."

"I met with Morgan Llewelyn this afternoon and was very satisfied with his expertise and knowledge. He presented me with options that were really liked."

"Muchas gracias por Ivan muy atento y amable lo recomiendo 100% ,me ayudo mucho en mi nueva póliza. Mil gracias 😊 🙂 🙏"

"I was treated respectfully and provided me with a very competitive auto insurance policy.
Thank you."

"Quiero reconocer el excelente servicio brindado por Yasmine. Siempre se ha mostrado profesional, amable y comprometida con ayudar a sus clientes. Su conocimiento sobre los productos y servicios de seguros es sobresaliente, y se toma el tiempo para explicar cada detalle de manera clara y paciente.

Yasmine responde con rapidez a las preguntas y necesidades de sus clientes, demostrando una gran atención al detalle y un genuino interés por ofrecer la mejor experiencia posible. Su dedicación, ética de trabajo y actitud positiva la distinguen como una profesional de confianza.

Recomiendo ampliamente a Yasmine a cualquier persona que busque una agente de seguros confiable, eficiente y orientada al servicio al cliente. Su compromiso con la excelencia hace una verdadera diferencia."

"Super especial el Agente Iván bendiciones"

"I came in too get insurance left feeling great felt welcomed and appreciated thanks too Morgan and the lady’s at front desk my experience was great I recommend co workers to give Morgan a shout"

"We have worked with Alejandra and her team for a few years now and can’t say enough great things about them. Today I spoke with Ivan Rodriguez from her group who was likewise incredible and took great care of us! Many thanks!!"

"I have been with State Farm since I was a teenage driver almost 40 years ago in Illinois. Had a great agent there. Moved to Texas 12 years ago and bounced around a few times between agents. I am glad that I finally found an agent and team that treats me as a valued client. Morgan has been great since day one. Does what he said he would, follows up when needed, and speaks to you with respect and kindness. Insurance is a must so at minimum I will do business with folks that treat you right and they do that here"

"Excelente el señor Iván me atendió en español muy amable cordial y su capacidad de explicar todo detalladamente es genial muy contento con su servicio excelente"

"Yasmine at State Farm provided exceptional customer service from start to finish. She was knowledgeable, patient, and took the time to explain all of my options clearly. Her professionalism and friendly attitude made the entire process smooth and stress-free. It’s rare to find someone who genuinely cares about helping customers, and Yasmine went above and beyond to make sure I got the best coverage for my needs. I highly recommend working with her if you want reliable service and a great experience!"

"La oficina de State Farm de Alejandra de la Torre es un lugar increíble, no solo por el ambiente acogedor y amable, sino porque tienen un dominio y conocimiento de las pólizas según la necesidad de cada cliente, en mi caso particular me tocó con Iván, y después de él haberme explicado todo, yo pude elegir con confianza lo que necesito en mi cobertura, no se trata de elegir el seguro más barato Se trata de escoger el seguro más razonable para nuestras vidas y esto lo aprendí hoy con Iván, gracias por todo, y que Dios bendiga a este gran equipo"

"Ivan did a fantastic job . They provided great service from everyone at this office. I am very happy I made the change to State Farm from Allstate"

"Morgan has been extremely helpful, prompt and answered all my questions. It has been pleasure working with him. Thank you."